岗位描述
▪ Standard continental service hotline, ChatBot,email and other channel ticket handling which including all business related inquiry and tire product&service complaint. (Covering pre-sales/mid-sales/after-sales period) ▪ Act as the member of conti care hub for kinds of ticket handling which including ticket creation/assignment/transfer/escalation/closing. ▪ Closely cooperation and communication with all business cross functions as well as external service providers. ▪ Prompt customer satisfaction survey for ticket handling result and improvement opportunity development to support business. ▪ Be familar with local warranty handling procedures in accordance with Continental’s policy. ▪ Closely cooperation and communication with TCS engineers for warranty procedure optimizaiton proposal collection. ▪ Maintain TCS warranty system (COC/SAP/CORS) to ensure complaint case submit efficiency and effectiveness. ▪ Warranty procedure and system function training to internal and external customers accoridng to the requirements. ▪ Be involved into TCS projects for total warranty service solution. ▪ Be active to participate cross business fuction projects and task follow-up for business development. ▪ Support related TCS Project tasks in agreement with local Sales & Marketing organization ▪ Regular conti care performace reporting which including customer voice & cross business functions ticket handling performance tracking. ▪ Kinds of digital wararnty system performance reporting which including ChatBot , TWIS , CATI performance report etc. ▪ Kinds of warranty data analysis which including e-commerce channel tire complaint data analysis ( JD/TUHU/T-Mall ,etc) and tire technical compensation and commercial compensation ( OE / RE ) ▪ Continuously optimization opportunity for data analyze and regular report presentation 阅读更多 阅读更少 职位要求 College degree or above ; Major in Business or Engineering or other relevant major ; CET-6; 1 year relevant working experience or above ; Call center experience is preferred; Have good communication skills; Have interest in tire industry Fluent mandarin and basic English communication is required. Good in English an Cantonese is preferred. 阅读更多 阅读更少 我们可以提供 您愿意与我们共同驾驭未来吗？即刻填写在线申请吧！ 阅读更多 阅读更少 关于我们 德国马牌轮胎自 1871 年成立以来，一直以不断创造前沿科技和高端品质体验完美结合的轮胎产品享誉全球。作为全球最大的轮胎制造商之一，德国马牌轮胎始终致力于为消费者提供更安全、智能、可持续的驾乘体验。2025年，德国马牌轮胎在全球54个国家拥有约 76,000名员工，并创造出197亿欧元的销售额。 2006年，德国马牌轮胎乘用车与轻卡车胎业务正式进入中国市场，并迅速以其精湛的德国工艺和值得信赖的品质独树一帜。德国马牌轮胎的零售网络遍布全国，凭借安全与领先的德国科技，德国马牌轮胎为合作伙伴创造价值，为消费者带来卓越的驾乘体验。 *大陆马牌轮胎在中国市场以德国马牌注册并著称 阅读更多 阅读更少 立即申请 关键信息 职位号码 REF100237J 工作职能 行政支持 所在地 上海市 我们需要您的同意 此内容由Microsoft Advertising / Bing Ads提供。如启用此内容，您的个人数据可能会由供应商处理，并且可能会设置cookie。 接受 领导力级别 个人贡献者 工作场所灵活度 混合式办公 工作时间 全职 法律实体名称 Continental Tires Co., Ltd. 立即申请 更多职位 CN - Tires - Conti Care Specialist (Leasing HC) 上海市, 中国 混合式办公 行政支持 26.10.2026 GMO Office Manager He Fei Shi, 中国 现场办公 行政支持 14.07.2026 所有搜索结果 回到概览 份额: Facebook X LinkedIn Reddit Xing Tumblr 电子邮件