Customer Solutions Manager

Job Summary We are seeking a highly experienced and technically adept Customer Success Manager with a strong background in Large Language Models (LLMs) and AI to join our team. This is a critical, on-site role responsible for managing our key account projects, leading the deployment team, and ensuring the successful delivery and adoption of our AI solutions. You will be the primary face of our company to our most important international clients and the crucial liaison between the customer and our Beijing-based product and engineering teams. The ideal candidate is a proactive leader with a passion for technology, fluent in English, and eager to drive customer success in a dynamic, global environment. Key Responsibilities 1. Lead On-site Project Delivery: Manage and oversee the end-to-end delivery of key account projects at the client's location, ensuring milestones are met on time and within budget. 2. Manage Deployment Teams: Lead, mentor, and coordinate the on-site technical team, fostering a collaborative and high-performance environment. 3. Drive Customer Success: Ensure customers achieve their desired outcomes through the effective use of our products and solutions. Proactively identify opportunities to drive product adoption, value realization, and expansion. 4. Act as the Voice of the Customer: Serve as the primary communication bridge between the client and our Beijing headquarters (Product, R&D, and Solution teams). Clearly articulate customer requirements, feedback, and business needs. 5.Technical Consultation: Leverage your deep understanding of LLMs and cloud technology to provide expert guidance, address technical challenges, and propose effective solutions that align with the client's strategic goals. 6.Relationship Management: Build and maintain strong, trusted relationships with key stakeholders at all levels within the client's organization.