岗位描述
1. Provide technical support: - Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner. - Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively. - Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts. - Communicate and write technical bulletins, technical descriptions, campaign information with the markets - Manage technical repair manuals, wiring diagrams and others related to the technical department. - Develop and deliver training programs to internal teams and aftersales network. 2. Conduct quality assurance activities: - Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions. - Participate in the development and review of product documentation, specifications, and quality control plans. - Support field actions, product upgrades/retrofits, on-site-interventions etc. - Collaborate with HQ quality team to follow up and release upgrades accordingly.