岗位描述
Job Summary As a Senior Professional Services Consultant, you will act as the primary technical partner for our customers, ensuring the successful deployment, optimization, and long-term value realization of our distributed database platform. You will bridge the gap between complex engineering capabilities and customer business goals, leading high-stakes migrations, performance tuning, and architectural design for mission-critical production environments. Key Responsibilities ● End-to-End Delivery: Lead the technical implementation, from pre-deployment architecture planning and capacity assessment to production cutover and migration validation. ● Architectural Advisory: Design high-availability, scalable database architectures that align with customer business requirements and technical standards (On-premises or Cloud environments). ● Performance Engineering: Partner with customer engineering teams to ensure their databases run at peak efficiency, ensuring a smooth and responsive experience for end-users. ● Technical Enablement: Develop and deliver customized technical workshops, whitepapers, and operational best practices to empower customer core DBA and engineering teams. ● Crisis Management & Advocacy: Act as the technical lead during production incidents, performing root cause analysis (RCA) and post-mortem reviews. Serve as the "voice of the customer" to provide actionable feedback to our Engineering and Product teams.